Refund policy
Return Policy
1. Inspection & Claims
Please inspect your order upon receipt. Any claims for damaged, defective, or incorrect items must be reported within 24 hours of delivery. If defects are not immediately detectable, they must be reported within 48 hours. Claims must include photographic evidence and supporting documentation.
2. Returns & Exchanges
Wholesale (B2B) Clients – Final Sale Policy
All wholesale purchases are final sales.
Returns are only accepted for:
- Mis-shipped items (wrong product sent).
- Defective products covered under manufacturer warranty.
- Damaged shipments (must be reported within 24 hours with photos).
No discretionary returns are permitted, including overstock, unsold inventory, or buyer’s remorse.
A Return Merchandise Authorization (RMA) is required before any return is accepted. Unauthorized returns will be refused.
A 15% restocking fee applies to unauthorized or refused deliveries.
Consumer (B2C) Clients – 7-Day Return Policy
Consumers have 7 days after receiving an item to request a return.
To be eligible, the item must be:
- Unopened and unused, with original packaging, tags, and labels.
- In the same condition as received.
- Accompanied by a receipt or proof of purchase.
Returns must be initiated by contacting customercare@reiziger.com.
Return shipping costs are the customer’s responsibility.
A 10% restocking fee applies to discretionary returns.
3. Refunds
Wholesale (B2B) Clients: No refunds. Any credit issued is at Reiziger USA’s discretion.
Consumer (B2C) Clients:
If the return is approved, a refund will be issued within 10 business days to the original payment method.
If the refund has not been received within 15 business days, contact customercare@reiziger.com.
4. Non-Returnable Items
- Custom or personalized products.
- Hazardous materials, flammable liquids, or gases.
- Sale items or gift cards.